Privacy Policy

Last Updated: 3 September 2025

Foot Care Hub (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

By using our services, you confirm that you have read and understood this Privacy Policy.

1. About Us

Foot Care Hub provides mobile foot care services directly to clients in their homes. We act as the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Information

• Name

• Phone number

• Email address

• Home address (for home visits)

Service Information

• Details relating to your foot care needs

• Appointment history and service preferences

Technical Information

• IP address

• Browser type and device information

• Website usage data (e.g., pages visited, time spent)

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and booking requests

• Schedule and deliver mobile foot care services

• Maintain records of services provided

• Improve our website and customer experience

• Send relevant service updates (only where consent has been given)

• Comply with legal and regulatory obligations

  Marketing Communications
  Where you have given consent, we may use your email address and/or mobile phone number to send you marketing communications, including foot-care advice, product news, offers, VIP updates, giveaway information and promotional messages.

  You can withdraw your consent at any time by using the unsubscribe link in our emails or following the opt-out instructions in our text messages.

  We may use third-party marketing and technology providers, including Klaviyo, to help us manage subscriptions, send communications and understand engagement with our website and marketing.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent – where you have given clear permission

• Contract – to provide requested services

• Legal obligation – to comply with applicable laws

• Legitimate interests – to operate and improve our services securely

5. How We Share Your Information

We do not sell or rent your personal data.

We may share personal data with trusted third-party service providers where necessary to operate our business and provide our services. These may include:

• Website hosting and technology providers

• Booking and customer management systems

• Email and SMS marketing platforms, including Klaviyo

• Website analytics and advertising providers

• Professional advisers and service providers

• Legal or regulatory authorities where required by law

These providers may only process personal data where necessary to provide their services to us and are required to handle personal data appropriately and securely.

Where personal data is transferred outside the UK, we take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable data protection law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

Access to your data is restricted and securely managed.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services

• Maintain accurate records

• Comply with legal and regulatory obligations

When your data is no longer required, it will be securely deleted.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with a supervisory authority

9. Cookies, Analytics and Website Tracking

We use cookies and similar technologies on our website to operate the website, understand how visitors use it, measure the effectiveness of our marketing and improve the user experience.

These technologies may collect information such as:

• IP address

• Browser and device information

• Pages viewed and interactions with our website

• Referring website or marketing source

• Engagement with our marketing communications

We may use third-party services, including Klaviyo and analytics or advertising platforms, to help us understand website activity and marketing performance.

Where required, non-essential cookies and tracking technologies will only be used after you have provided consent through our cookie consent settings.

You can change or withdraw your cookie preferences through the cookie settings available on our website.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions about this Privacy Policy or your data, you can contact us through our website.